Frequently asked questions
How long do I have to return an item?
You have 10 days from the date of delivery to request a return or exchange. For damaged or missing items, please notify us within 48 hours.
What is the return fee?
It’s on us! We offer Free Returns & Exchanges for all domestic orders within India.
How will I be refunded?
- Store Credit: Standard for most returns. Issued within 24 hours of pickup and valid for 365 days.
- Original Payment: Only if you received the wrong or a damaged product.
Can I exchange my bag for a different one?
Yes! Once your return is picked up, we’ll place your exchange order. Since we source unique, limited stock, if your choice is sold out, we’ll help you pick an alternative.
Are there any items that can’t be returned?
- Items bought using Store Credit.
- Bags with tags or labels removed.
- International orders (these are eligible for returns/refunds, but not exchanges).
