Refund policy

Returns & Exchanges Policy

At 24th Edition LLP, we curate and source high-quality bags specifically for you. Because we do not manufacture these items in-house, our inventory is often unique and limited. Please review our policies below to ensure a smooth shopping experience.

Key Policy Highlights

●       Request Timeline: Return or exchange requests must be submitted within 10 days of delivery.

●       One-Time Eligibility: Each order is eligible for a return or exchange only once.

●       Exclusions: Orders placed using Store Credit are final sale and not eligible for further returns or exchanges.

●       Final Decision: 24th Edition LLP reserves the right to make the final decision regarding all return and exchange requests.

Damaged, Defective, or Missing Items

Since we source our bags from various partners, we perform quality checks before shipping. However, if your order arrives damaged or is missing an item:

●       Timeline: You must notify us within 10 days  of delivery. We cannot honor claims made after this window.

●       Evidence: Please provide clear images of the damage and packaging via our Return Portal.

●       Authenticity Note: As our products are often curated, minor misprints or slight color variations from website images are signs of authenticity and are not considered defects.

The Exchange Process

●       Cost: We offer Free Returns & Exchanges—we cover the shipping hit so you don’t have to.

●       Availability: Exchange orders are processed once your original item is picked up. Because we source limited stock, your requested replacement may become unavailable. In this case, our team will contact you to choose an alternative.

●       Condition: All items must be unused and unworn, with tags and original packaging intact.
  

Refunds & Store Credit

●       Store Credit: Most returns are refunded via Store Credit, which is issued within 48 hours of the pickup. Store Credit is valid for 365 days.

●       Cash Refunds: We only issue monetary refunds to the original payment method in cases of wrong or damaged products being delivered.

●       Refund Timeline: The refund timeline is as follows:


  1. Return shipping to our warehouse: 12–14 working days.

  2. In-house Quality Check (QC): 1–2 working days.

  3. Internal processing: 2–3 business days.

  4. Bank/Portal reflection: 2–3 business days.

●       Note: Original shipping charges are non-refundable.

Shipping for Unserviceable Pin Codes

●       Unserviceable Pin codes: If our courier cannot reach you for a reverse pickup, you may self-ship the bag to our warehouse. Once it passes QC, we will add ₹150 Store Credit to your account to compensate for your shipping costs.

Cancellations

If you change your mind, please cancel your order before it has been shipped. Once the item is with our courier partner, the standard return policy applies.

Final Decision: 24th Edition LLP reserves the right to make the final decision regarding all return and exchange requests.

 

Need Help?

Our team is here to assist you from Monday to Saturday, 10:00 AM – 6:00 PM IST.

●       Email:  24thedition.contact@gmail.com

●       WhatsApp/Call: +91 97695 37757


 

Kindly be aware that we have partnered with a third-party courier service. While we are committed to assisting you, there are instances beyond our control. The contact information of the delivery executive is exclusively provided to the recipient, which may limit our ability to address certain issues. We appreciate your understanding in such situations.